Archive for the 'Uncategorized' Category

Runner Up Albums – 2016

December 23, 2016

Welcome to part two of my year-end music recap. This isn’t much of an article as it is a list of things that didn’t make my top 10 list. You can check out that list or other parts of this thing by clicking something below:

  1. Top 10
  2. Runners Up (You are reading this, right now. No need to click anything)
  3. Stats, Data & Trends, 2006 – 2016
  4. Music Piracy & Discovery

Things that were really close to making my Top 10:

Conor Oberst – Ruminations

Listen on Spotify
One of my favorite songwriters singing songs like Bob Dylan, by himself with a piano and harmonica and sometimes a guitar. Quiet and nice

Oh Pep! – Stadium Cake

Listen on Spotify
This band opened for the Mountain Goats, who I saw two nights in a row this year. They were a great opening band and I checked out their album and it turns out it’s great also.

case/lang/veirs – case/lang/veirs

Listen on Spotify
Women indie super group. Niko Case, K.D. Lang & Laura Veirs. I was worried it would be a letdown, but it’s actually great.

Things that were less close, but still really good:

Okkervil River – Away

Listen on Spotify
Okkervil River’s best album in a long time, even though the band broke up and Will Sheff found some new people to play with him and call Okkervil River. Nice and acoustic and good.

of Montreal – Innocence Reaches

Listen on Spotify
Not of Montreal’s best work. Still pretty good. See them in concert whenever you can.

Wolf Parade – EP 4

Listen on Spotify
With the exception of their incredible 2004 debut, “Apologies to the Queen Mary”, I have always loved the side projects of Wolf Parade’s members more than I have loved Wolf Parade themselves. But it’s still exciting when they are doing things together. This album is fine.

Islands – Should I remain Here At Sea?

Listen on Spotify
Islands other album made my top 10 list. This came out on the same day, and may have made my top 10 list if it was the only Islands album that came out this year. But I like the other one more, so I listened to this one less and we’ll never know for sure.

Beyoncé – Lemonade

Not on Spotify
Yeah. I like this album.

Operators – Blue Wave

Listen on Spotify
Here’s a Wolf Parade side project. Dan Boeckner’s Operators released this album. If you like his other projects (Wolf Parade, Handsome Furs, the Divine Fits) you’ll probably like this too.

Frankie Cosmos – Next Thing

Listen on Spotify
Twee as fuck.

Moonface & Siinai – My Best Human Face

Listen on Spotify
Another Wolf Parade side project. Spencer Krug can do no wrong in my eyes. This is kind of boring though. If I don’t love this, I’m not sure who will. Still worth a listen if you like his stuff though.

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Music Piracy & Discovery

December 23, 2016

A remembrance of what.cd

Remember Napster? I sure do. I was 12 when it came out. I was just getting into computers and I was just getting into music and Napster basically changed my life.

On our family’s 56k modem, I downloaded songs I heard on the radio that I liked. Here are some early downloads I vividly remember: Papa Roach: “Last Resort”, Limp Bizkit: “Rollin” (both the Air Raid & Urban Assault versions), O.P.M.: “Heaven is a Halfpipe”. Absolute garbage that 4th graders who are just getting into music might be interested in.

It wasn’t a straight upward trajectory, but things got better for me musically. My big obsession in middle school was Weezer (and also a lot of punk rock music we don’t need to talk about). I used Napster (and when Napster got shut down, services like Limewire, BearShare, Kazaa and all the rest) to find rare tracks, tons of bootleg concerts, radio show appearances and pretty much anything else I could get my hands on. It took 15 minutes to download a song and it was amazing.

Eventually, I got on Weezer message boards to learn more about Weezer and also to read about music that other Weezer fans liked (Hereae’s retrospective from the heyday of Weezer’s message board). I’d read a thread about an artist, then head over to whatever music pirating program I was using at that point and download an album to figure out if I was interested in them also.

The quality of these downloads were often terrible. There were low bit-rates and weird bleeps and cutoffs. Sometimes you’d have to download different album tracks from different places, and sometimes it took days to get the rare file you were looking for. But for a young person with an abundance of time, an insatiable interest in discovering new music and a satiable budget, it was incredible!

When I found an artist I liked, I tried to download as much of their stuff as possible. And eventually I’d buy the CDs. As I grew older, I’d attend more and more concerts.

To this day, I buy 10-20 physical albums (some CD, some vinyl) a year and probably attend on average a concert a month. I love music, and I spend money on music.

I really believe that one of the catalysts for me loving my music the way I do today was the ability for me to discover, hunt down and acquire (steal) music on my own at a young age. (The other catalyst is my father’s love of music.) The idea of knowing bands’ whole catalogues, finding bands that my friends had never heard of, or finding weird recordings of bands my friends loved but had never heard… all of it was wonderful.

Eventually, Napster, Limewire, Kazaa and BearShare all got shut down, or became too much of a hassle, or just weren’t that great.

Then eventually I learned about torrents.

Getting music through torrents is like getting music from Napster, but better in almost every way. On a peer to peer (P2P) service like Napster, when you downloaded a file, you were downloading it from 1 person. If they logged off of Napster, your download would stop. With torrents, you download from multiple sources as the same time, sometimes tens or hundreds. When one person logs off… it doesn’t matter! It just redirects and starts downloading from elsewhere.

Another amazing thing about torrents: You could download whole albums at the same time. No more searching for the last track of an album, or getting things from a ton of different sources and bitrates. Everything was right there in one folder.

But some things still sucked: Sometimes music was mislabeled and you’d download a virus. Sometimes the quality was garbage. Sometimes there were no seeders (that’s the term for the people you download music from) and you couldn’t download anything at all. It was tough to find a good torrent site and you’d spend a good amount of time searching for one.

Then, I started to hear about the amazing world of private torrent sites. These were invite-only sites that had rules in place to make sure that the user wouldn’t experience any of the problems above: Music wasn’t mislabeled or a virus, because you could get banned from uploading mislabeled music. Quality wasn’t garbage because they set minimum standards for that, and they were all labeled so you knew the quality of file you were downloading before you started. There were always seeders because you were required to keep a certain ratio of content downloaded to content uploaded.

The first one of these sites, and certainly the most popular at that time was Oink’s Pink Palace. This ugly site had rules like the ones listed above and also silly ones like “You have to have a cute avatar” (almost everyone had pictures of cute puppies). I got into Oink (I think from an invitation from someone on a Radiohead message board) about a year before it got shut down, and even though I had only been a member for a short amount of time, it was devastating when it happened.

Out of its ashes came an incredible site called What.cd and I rushed to get access as soon as I could. For the last 9 years, until it was shut down last month, What.cd has been my source for music discovery.

Not only did they have the best organized library of music known to man, quickly surpassing Oink’s selection, but they got everything the moment it became available (legally or otherwise), and they also had incredible tools for discovery.

There was a top 10 page where you could easily see the most downloaded torrents that had been uploaded in the last day/week/month/year. Easily visible for each release was the artist, the title, the type of release and the file file format. And even better, each upload was tagged with a smattering of genres: indie, indie.pop, indie.rock, garage.rock, etc. And when you clicked on a torrent’s page, you could participate in a discussion about the release and see what others were saying about it.
It was from this Top 10 page that I downloaded countless releases from artists I had never heard of before… and so many times I was rewarded with incredible music. So many of my new artists on my top 10 lists over the years have been a direct result of a random download.

A lot of times, I wasn’t able to get into whatever I had downloaded. But the cost of downloading was so low and the payoff for finding something great was high, so I kept going.

And just as I did with Napster, when I found an artist I liked, I bought their CDs and went to their concerts. From fourth grade until last month, while my musical tastes have evolved, my general habits of music consumption have not changed.

So it hit me like a punch in the gut a few weeks ago when What.cd was shuttered, its servers taken by some government agency in Europe. Like Napster and Oink before it, I knew that illegal music sites are never long for this world. But it felt like this was different. This site felt like it would be around forever.

Now I’m lost and confused. I’ve been depending on something for so long and now it’s gone. I don’t have a plan of attack for music discovery going forward and it is a little scary to me. Do I look for the “next What.cd”? Do I trust a combination of Pitchfork reviews and Spotify Discovery playlists to encourage my music growth going forward? I don’t know.

What I do know is that I am not ready to stop listening to new music. I will not give up on finding and supporting new artists I like. When I have children, I will play current music for them that they think is weird in various ways. And I will keep putting together these stupid top 10 lists at the end of every year as long as I can stand to write them. I don’t think I know that I am not a good music critic, but I know the joy that music brings me and that I will keep doing my part to share that joy with others.

Other 2016 Year-end music posts:

  1. Top 10
  2. Runners Up (You are reading this, right now. No need to click anything)
  3. Stats, Data & Trends, 2006 – 2016
  4. Music Piracy & Discovery

Music Data & Trends – 2016

December 23, 2016

Here’s updated data from 2015. Not tracking any new metrics, but you can read last year’s post for more context here.

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Other 2016 Year-end music posts:

  1. Top 10
  2. Runners Up
  3. Stats, Data & Trends, 2006 – 2016 (You are reading this, right now. No need to click anything)
  4. Music Piracy & Discovery

Top 10 Albums – 2016

December 23, 2016

You know what was great in 2016? The music was great. This is the hardest time I’ve ever had whittling my list down to ten albums, and there are a few that break my heart to not have made the cut!

This list is full of new-to-me bands with a wide variety of genres, moods and perhaps accessibility. Old friends like Bon Over come back with exciting new sounds, my favorite band of all time is back with their first great album in almost twenty years, and Chance the Rapper literally changed my year for the better just by existing.

This year’s music review comes in four parts… I guess I’ll break these up into four blog posts. Let’s dive in.

  1. Top 10 (You are reading this, right now. No need to click anything)
  2. Runners Up
  3. Stats, Data & Trends, 2006 – 2016
  4. Music Piracy & Discovery

Here we go.

10. Hamilton Leithauser + Rostam – I Had A Dream That You Were Mine

Listen on Spotify

Hamilton Leithauser was/is the lead guy for The Walkman, a popular indie rock band that I was never able to get into. Rostam Batmanglij is a side guy for Vampire Weekend, a popular indie rock band that I love. He’s also in Discovery, another band that has made an appearance on this list.

Hamilton Leithauser + Rotsam is a beautiful rock band that is more Walkman than Vampire weekend, but I love it none the less. Excellent rock music for any time. For awhile, I only listened to the first song over and over again and wasn’t that impressed by the rest of the album… but it grew on me.

9. Islands – Taste

Listen on Spotify

Nick Thorburn (Or, Nick Diamonds) is the lead singer of Islands. He is also the lead singer of indie pop legends, The Unicorns. But YOU probably know his work best as the guy who wrote the score for the smash hit podcast Serial That’s fine too.

Islands has been a mixed bag of musical output in terms of quality, never bad but not always inspiring. Taste, which they released simultaniously with another album, “Shall I Remain Here at Sea”, is their best work since their 2006 debut “Return to the Sea”. Shall I Remain Here at Sea was also very good, but not good enough for this list. Clever pop music and clever lyrics. Exciting song structures. Not cumbersome.

8. Frank Ocean – Blonde

Listen on Spotify

Did I ever really taken the time to get into Frank Ocean before this year? NO, I DID NOT. Does that make me a bad person? MAYBE. But man, this album is excellent.

This album, which might be most generally characterized as R&B, has so much feeling and intention in every bit of it. Perhaps if I listened to it more, this would be higher up on this list.

7. Whitney – Light Upon the Lake

Listen on Spotify
Chill pop rock. Falsetto singing. Fun for all occasions but this wins the distinguished award of “brunch album of the year”.

6. Bon Iver – 22, A Million

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It’s hard to believe that it’s been five freaking years since Bon Iver released his last album, “Bon Iver, Bon Iver.” That album, and his 2007/2008 debut “For Emma, Forever Ago” have never really left pop culture, from their placements in movies & TV shows to YouTube covers. It’s rather remarkable for such soft spoken music.

It is easy to hear 5 years of growth in “22, A Million”. So much growth that it’s a bit startling on the first few listens if one goes in expecting more of the same. This album is sparse and weird, at the same time melodic and beautiful. I like it more every time I listen.

5. Chairlift – Moth

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This band announced they are breaking up today (December 16, 2016) which is a bit of a bummer, considering I just found out they existed in January of this year.

Fortunately, I was able to really enjoy their last album, “Moth”, and see them in concert before they broke up. This album is an infectious bit of dance pop and the album is a joy to listen to, dancing around your house and cleaning up or doing dishes or whatever. I guess they are touring a bit more in the spring before they break up, so if they’re coming to your area, go check it out.

4. Kanye West – The Life of Pablo

Listen on Spotify

You already have an opinion about Kanye West and I’m not going to change it. This album is great.

3. Weezer – Weezer (The White Album)

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Who would have thought that Weezer would find its way up this high on any top ten list ever again? I sure didn’t. I didn’t think they would even make it onto my Top 10 ever again. Their most recent effort, “Everything Will Be Alright In The End” was a step in the right direction, but it didn’t seem like they had enough in the tank to make a full album of really enjoyable music again. I have never been happy to be so wrong.

Weezer (The White Album) is EASILY the third best Weezer album. It it closer in quality to their two classics (Blue (1994) and Pinkerton (1996)) than it is to any of the pretty decent to irredeemable garbage albums that they’ve released this millennium.
Don’t miss this album, and if you only listened to it once, listen to it five more times. This is great California pop rock. It never takes itself too seriously, and it’ll make you laugh or be confused without rolling your eyes/pulling your hair out. It’s weird and it’s fun and it’s great.

2. Car Seat Headrest – Teens of Denial

Listen on Spotify

Apparently this has band has been around awhile making pretty great rock music with a small following. But they seem to have picked up steam and coverage this year with their incredible rock album, “Teens of Denial” as they’ve finally reached my ears.
This album is as packed with guitar riffs as it is with clever lyrics that are at times both self-defacing and outwardly eviscerating to their subject. See this stand-out line from one of many standout tracks, Cosmic Hero:

And if you really wanted to be kind,
You’d have forgiven them a long ass time ago.
And if you really wanna know how kind you are,
Just ask yourself why you’re lying in bed alone.
If you believe in rock music, you are doing yourself a huge disservice by not checking this one out.

1. Chance the Rapper – Coloring Book

Listen on Spotify

When everything else was busy going to shit this year, Chance the Rapper was out there saving the world. “Coloring Book” is the happiest, most uplifting, most life-affirming, most wonderful album of the year. The joy is infectious.
This album came with a teaser of sorts, as Chance blew up the first track of Kanye’s album, delivering the only gospel verse (and the best verse) on Kanye’s self-described “Gospel Album”.

Coloring Book is a bonafide gospel album, with choirs, hymns and God throughout. It’s also a rap album, with thrilling verses from newcomers and veterans alike.

I haven’t wanted to stop listening to this album since the moment I first heard it and I know that I’ll be listening to it for years to come. Thank you, Chance the Rapper for everything you’ve done.

10 Years of Top 10 Lists: Data

January 10, 2016

I’ve been writing Top 10 Albums of the Year lists for over 10 years now, but this year marks 10 years of lists which are published on the internet. If you’d like to take a walk down memory lane, go for it:
2006 | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015

One of the most amazing parts about this, to me, is that all the links still work, across Facebook Notes, Tumblr and for the last 6 years, this very website here. Things have broken though: images embedded from elsewhere on the web, all download links, and who knows what else.

Well, I like data so I decided to take this 10 year milestone as a chance to draw as much as I can out of these top 10 lists. So I made a Google Sheet and I went to work.

Here are some charts. Some have some explanation and others should be more self explanatory. Click on the charts to see bigger versions with interactive data in a new tab.

Does my list contain popular opinions?

Are the opinions on my list widely held? This first chart aims to find out. I put in the Metacritic scores for all 100 albums on my list (when available) and averaged them out for each year. Some years 2-3 albums weren’t available so there are less than 100 data points to work with here.

My list is pretty steady from year to year with my “least popular list” at an average score of 76.1 and 3 of my most popular lists all topping out just above 81.5. Metacritic states that a score of 81-100 is “universally acclaim” and 61-80 indicated “Generally Favorable Reviews”. I put a trend line in there as well which seems to indicate that things are getting more popular:
List's Average Meteoritic Score

Some other trends

Here I took 5 different data points and put them all on one confusing chart.
RandomData
The red line indicates how many artists made their first appearance on my list that year. Obviously, the first year, that would be all 10 of them.
The blue line indicates how many new artists have showed up on my list that year. This line is troubling because it’s definitely trending downward, meaning I’m listening to less new artists. Boo Jon.
The other three lines are demographics: How Canadian is my list? How female is it? And how many entries on my list are by eponymous artists?
That first chart was a little cluttered, so I made another one that is a 3 year average (one year before, one year after, when data is available):
Data3YearTrend

The Regulars

The last 3 charts attempt to visualize some of my favorite artists of the last 10 years by documenting how frequently they show up on my list, how they rank in the top 10 and finally if they are in multiple bands throughout the years.
Here are all the bands that appear more than once:
RepeatListAppearances
Here are how bands with multiple appearances usually rank (shorter bars are best here):
AverageScoreofRepeatArtists
And finally here are the individuals who are leads or co-leads in multiple bands that appear on the list:
MultiTaskers
For clarification:
Panda Bear is in Panda Bear & Animal Collective.
Dan Bejar is in Destroyer, The New Pornographers and Swan Lake.
Dan Boeckner is in The Handsome Furs, Divine Fits and Wolf Parade (though Wolf Parade never appears on this list!)
Britt Daniel is in Divine Fits and Spoon.
Rostam Batmanglij is in Vampire Weekend (though probably a bit of a stretch to call him a lead) and Discovery.
Spencer Krug is in Sunset Rubdown, Moonface, Swan Lake and lots of other bands that aren’t on this list.
John Darnielle is in The Mountain Goats and Extra Lens which I think was a 1-off project.
And Tim Kasher is in The Good Life, Cursive (not on any of these lists!) and of course, Tim Kasher.
There were a couple surprises for me in this chart:

  • Conor Oberst, despite being one of my favorite artists and in a ton of bands like Bright Eyes, Desaparecidos and Monsters of Folk only has 1 top 10 spot over the last 10 years
  • There’s only 1 Spoon album in my last 10 years of top 10s? That’s crazy
  • Anyway. That’s all for now. The data is available to anyone who’d like to look at it on Google Drive!

    2014 Honorable Mentions

    December 16, 2014

    It’s that time of year again where I remember that I have a blog and get to writing some year-end lists. Just like every year, I promise that I’ll make better use of this blog, but I probably won’t!

    Anyway, I’m putting together my top 10 list right now, and I’m not sure what the order is looking like in that top 10, but I am sure that these three releases aren’t going to make it. But it was really hard to leave them out so I’m going to write about them anyway. Two of my favorite artists’ releases didn’t make the list. What kind of world is this?

    Anyway. Here’s three great releases that weren’t in my top 10:

    Moonface – City Wrecker


    Longtime list-readers will know that Spencer Krug (Moonface, Sunset Rubdown, Wolf Parade) is maybe my favorite dude making music. I love everything that he does, including this EP.

    But… this release, coming in at 5 songs long is definitely an EP, and it seems to be a “leftovers” release from the excellentJulia With Blue Jeans On LP, released last year. It’s in the same style of that release, featuring the piano and Krug’s voice nearly exclusively for its somber noisemaking.

    That’s not to say that there isn’t some good stuff on here. The first two tracks, The Fog and City Wrecker, are both exceptional tracks which highlight Krug’s skills as a songwriter. I try to save the top 10 for full-length releases, but this was definitely one of my favorites of the year.

    Ex Hex – Rips

    This CD is loud, melodic, and fun. It’s like a punk girl group from the 50’s. You might say that it rips. Standout tracks include: Hot and Cold and How You Got That Girl.

    This was the unofficial #11 on this year’s top 10 list.

    Weezer – Everything Will Be Alright In The End


    More words have been spilt on this website about Weezer than any other band, and that’s because I have a lot of sentimental attachment to them and consider them to be one of my favorite bands.

    And this is their 3rd or 4th best CD ever. Is it as good as their first two albums (The Blue Album & Pinkerton)? No. It definitely isn’t. Is it as good as their third, and third best album, The Green Album? It actually might be. Does it stand tall and proud as significantly better than Maladroit, Make Believe, The Red Album, Raditude and Hurley? It stands miles above these releases.

    So, it bums me out to leave it off this year’s top 10 list, but that’s just how it goes. I might find myself listening to this one in 2015 though, which is more than I can say about any other recentWeezer release the year after it’s come out. If you have any sentimental attachment to Weezer at all, this album is worth checking out.

    Ladies & Gentlemen: Harry Marks

    January 24, 2013

    “I Will Not Fix Your Computer”

    Do you own a Mac? Is it under warranty? Take it to the Genius Bar.

    Do you own a Windows PC? Your Google search is as good as mine.

    Ahh! I love this so much. Read the whole thing.

    Dear Facebook, get your stuff together.

    June 10, 2011

    This post has been a long time coming, is multi-faceted and angry. If anyone who works at Facebook reading this, I would like you to read my whole post, but if you don’t want to do that, read this: I would pay $50/month to have phone/live-chat access to someone who could help me deal with problems similar to the ones I describe below. I’d even pay if you provided timely email support. Submitting a “help” form and waiting 3 weeks for a response is not a viable business proposition.

    I work for a company called boom. reactive. Among other things, we help companies out with their Facebook pages. Here are some problems I’ve been having recently.

    Section 1: Merging places

    An important part of this job is claiming existing unofficial pages and merging them with official pages. This has always been a pain, but for reasons that I understand and to some degree appreciate. Unofficial pages get created (to the best of my knowledge) when someone “checks in” to a location using Facebook on their mobile device, and can’t find the location for some reason, so they create their own. From there, other people check in and all of a sudden, in the case of one of our clients, there were 1,226 check-ins and 277 likes at an unofficial page.

    Fortunately, whoever created the page used the company’s phone number in the “information” section. Facebook allows you to verify page ownership by answering the phone and entering a PIN number. “Great,” you might think. “All you have to do is tell your client to answer their phone and send you the PIN number.” Exactly.

    So we did. We claimed the place. Then Facebook did what I wanted it to do. It said “Do you want to merge this page with an existing page?”

    Yes Facebook! It is like you are reading my mind. That is exactly what I want to do. So I select the page I want to merge it with and get an error that reads approximately this: (in retrospect, I should have taken a screen shot).

    “We’re sorry. The locations are too far apart to be eligible to merge. They will remain separate places.” Wonderful. I initially assume that this is my fault and that I had the location of the official page listed incorrectly. I checked:

    The two pages that I wanted to merge not only had IDENTICAL street addresses, and their Bing Maps displayed on the Info page are nearly identical as well. I made an overlay here so that we can see how far away these places allegedly are (despite having the same address):

    Essentially, well within the margin of GPS error.

    So, now I’ve got two separate places. Back in the old days, there used to be a merge places option for admins on the right sidebar, like this:

    That’s not there any more. They got rid of it without any warning and merging places is no longer possible. So now I’m stuck with two different places. I could delete one, but then I’d lose over 1,000 check-ins and 270 likes. That’s not good for any business and shouldn’t be necessary.

    Section 2: Creating Places

    I’m not done with you, Places. There are other headaches that you cause me daily. Another one of our clients who’s page we setup is a food truck. Unlike most food trucks however, they are in the same location every day. This is great for Facebook because it allows them to be a “place” and allows people to check-in there. That means they should be able to offer check-in based deals. All of these things are great!

    There’s the nice telling me that if I enter a valid address, users will be able to check-in using Places. The only issue is, that is a valid address, and people can’t check-in there using places. It isn’t possible. Instead of seeing a map when they go to the info page, they just see the street address. Oddly enough, when you click on that street address, it takes you to a map, which certifies that it is a valid address.

    This is a problem across the board. We can’t register our own office as a Facebook place for the same reason. It is ridiculous.

    There should be a work-around. I should be able to check-in to a place, make an unofficial page and then merge it with the existing page. However as we saw in Section 1, that isn’t possible.

    Section 3: Tagging Businesses

    Another thing… About a month ago, I read a post regarding the ability for people to tag business pages in Photos. I read it, I got excited about it and I tried it and it worked. Then I encouraged fans of one of our clients to tag the business in pictures so that they’d show up on our wall.

    Sure enough, they couldn’t. I had my partner do it. He couldn’t. Some people could tag some businesses, some people could tag no businesses. There seemed to be no rhyme or reason to who could tag what. Why?? And a month later, why is the feature still not rolled out properly? This shouldn’t be a big deal.

    Section 4: Where do we go from here?

    Despite problems listed above, I believe Facebook is a great way for friends to connect with each other and for businesses to connect with customers in ways that were never possible before. The product has already changed the way people communicate and allows for more people to stay in touch than was ever possible before.

    The problems I’ve listed above are clearly more complicated than I understand and I’m sure they’ve been removed or changed or not yet implemented for a reason. What I guess I would like is more communication. A blog post that says “We’ve removed the ‘merge pages’ feature because x y and z. It will be back once we figure out how to work through these problems” or “We’re having Bing integration problems and your new pages might not be showing up as places. Bare with us as we figure this out.”

    Instead, if we have questions we get directed to a Help section who’s responses provide mainly vague and common-sense responses. Alternatively, we can browse through the nightmare that is “help discussions” or send off a response that is unlikely to get answered in anything that resembles a timely fashion.

    This is a pain in the butt for me, and it is my primary job to work on company’s Facebook pages. I can’t imagine how frustrating it is for shop owners who are managing pages themselves. What I’d imagine happens is that they get frustrated and they quit. They stop using their pages or they never offer deals because things change without warning, the system doesn’t work like it should, and there is no efficient way to get real answers about what’s going on.

    Which leads me to my point in the first paragraph. Facebook has real customers and they need real customer service. They want businesses to have pages, but when businesses run into troubles beyond the rudimentary FAQ page, they are left with nowhere to go.

    I don’t think it would be unreasonable for Facebook to offer a service where you can speak to a person or chat with them on within a browser. I don’t think it would be unreasonable to charge for it either. I’d pay a lot for it. A small business owner may pay a lot less for it, but it is still something I think a lot of people would be use.

    Alternatively, they could offer better explanations about when they add, remove or alter features. Either way, something’s gotta change.

    p.s. I really like their facial recognition feature and don’t know why people are so mad about it.

    further reading: Ars Technica has had problems with Facebook as well, but on a much larger scale. You can read about it here.

    March, a month in review.

    March 29, 2011

    I’ve tried not to do too many “life-update” type blog posts on this blog thus far, instead focusing on analysis of things that other people are doing, but a lot of stuff happened to me this month, so I’m just gonna roll with it. Everything is divided into sections. There’s still some music stuff here. Just skip over the things you don’t care about. Click through to read the rest!

    Read the rest of this entry »

    March Madness Quadruple Bracket

    March 17, 2011

    So, I filled out 4 brackets this year (more on that later). I like having my brackets with me on paper form, but don’t like carrying around 4 sheets of paper. Here’s the solution I came up with:

    (click the image to bring up a full-sized version which you can print out. you’ll probably have to click “scale to page”)